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Highlights of Russian Retail Banking Forum 2013

Russian Retail Banking Forum 2014 HIGHLIGHTS INCLUDE:

Live On-Stage Interview with Ivan Svitek, Chairman of the Board, Home Credit and Finance Bank.

One of the Forum's most insightful formats will not only allow you to find out more about what drives and inspires one of Russia's leading bankers, but you can ask him directly in the Q & A that will follow


THE INDUSTRY SPEAKS – STRATEGIES FOR 2014

– hear from the top-managers of leading banks about their successful business models, and how they are achieving revenue growth, streamlining operations and keeping their customers' loyalty


INDUSTRY LEADERS PANEL DEBATE

– our traditional interactive discussion, giving you a unique opportunity to learn what the leaders of the Russian retail banking sector think about the challenges that lie ahead for the industry, and the potential returns to be had


NEW SESSION: FOCUS ON CLIENT SEGMENTATION 

Which are the most profitable segments in Russia?
How are customer demographics changing and what impact will this have on client segmentation in the future?
Are there under-serviced banking segments in Russia?
Business models of banks based on catering for niche segments
Why are some banks moving from a product-oriented business model to a segment-oriented one, and how do they go about it?
How to use analytics to segment clients based on needs, channel propensity and potential value?


IN-DEPTH FOCUS ON CREDIT RISK

Overview of the retail credit risk environment in Russia. What are the current consumer lending risks?
How to manage and monitor portfolio dynamics to keep asset quality at an optimum level?
Balancing pricing structure and risk


THE POWER OF DIGITAL BANKING

How will the emerging technologies define the future of banking?
Which segments of digital banking deliver the most profit to Russian banks?
How to boost the effectiveness of mobile and internet banking?
What mistakes do banks make when designing mobile apps?
Are banks ready, architecturally, to take mobile banking to the next level?
How to optimise the security of digital banking?


MARKETING AND COMMUNICATION TECHNIQUES IN RETAIL BANKING

Know your customer and how to use this knowledge effectively
How can you engage with your customer? Is influencing their behaviour really possible?
Best practices in co-branding
What can social media do for your bank? Results of viral marketing?
Use of predictive analytics in retail banking
How can you use lead generation effectively?


NEW SESSION: BANK PERSONNEL AS A CONTRIBUTOR TO A BANK'S PROFIT

Overview of the job market in the Russian financial sector
How mobile are personnel within the Russian retail banking industry?
How to create an organisational culture to ensure productive business and employee loyalty?
How to maximise the effectiveness of your front office?
How to identify the best personnel for your bank? Using recruitment agencies or independently searching for staff?

How to retain and motivate your best employees?
CASE STUDY: Effective training programmes


HOT TOPIC: CUSTOMER EXPERIENCE

Take part in a MASTERCLASS LED BY JOHN BERRY, the former MD and Transformation Director at the UK retail bank Abbey National (now part of Santander). 


MASTERCLASS: MOBILE MONEY FOR BANKS

led by RICHARD JOHNSON, Senior Vice-President STRATEGY  Read more here



Speakers

Speakers

Ekaterina Petelina Deputy President and Chairman of the Management Board, head of retail business department VTB 24 (JSC)

Ivan Svitek Chairman of the Board Home Credit Bank

Sergey Kapustin Deputy Chairman of the Board, Chief Risk Officer OTP Bank

Elena Makhota Member of the Management Board, Vice-President, Head of Retail Banking Promsvyazbank

Alexey Korovin Head of Retail Business, Member of the Executive Board Alfa-Bank

Vladimir Verkhoshinskiy Member of the Board Bank of Moscow

Yevgeniy Davydovich Chairman of the Board Svyaznoy Bank

Andrey Maltsev Deputy Chairman of the Management Board Nordea Bank

Peter Morsin Senior Vice-President, Member of the Board B&N BANK

Oleg Skvortsov Deputy Chairman of the Management Board Renaissance Credit


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(updated 18 April 2014)

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